Our privacy policy describes the ways in which we collect, store, use and protect your personal information and it is important for you to review this privacy policy. By "personal information", we mean information that can be associated with a specific person and can be used to identify that person. We do not consider anonymised information to constitute personal information, as it cannot be used to identify a specific person. We collect personal information from you when you use souq.com or its related websites and services ("Site") (including, without limitation, when you buy and sell items or when you telephone or email our customer support team). By providing us with your personal information, you expressly consent to us processing your personal information in accordance with the terms of our privacy policy. We may amend our privacy policy at any time by posting a revised version on the Site. The revised version will be effective at the time we post it and, following such posting, your continued use of the Site will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy. We would encourage you to check the Site regularly for the announcement of any amendments to our privacy policy. Our privacy policy covers the following topics:
our use of your personal information your use of your and other users’ personal information accessing, reviewing and amending your personal information third party website links cookies no spam or spoof emails protecting your personal information how you can contact us about privacy questions
As part of your registration on or use of the Site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information. Additionally, in order for us to verify your identity, we may need to request from you valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license). We will also need to collect selected financial information from you, such as your credit card and/or bank account details. You will need to input this financial information into the "My Account" section of the Site. We use this financial information for billing purposes and for the fulfilment of your orders. Following your registration on the Site, you should not post any personal information (including any financial information) anywhere on the Site other than on the My Account section of the Site. Restricting the posting of personal information to the My Account section of the Site protects you from the possibility of fraud or identity theft. The posting by you of any personal information anywhere on the Site other than on the My Account section of the Site may lead to the suspension of your use of the Site. We will collect transactional information based on your activities using the Site (such as buying and selling items). Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyse user trends and improve the administration of the Site. We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site. Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site. Where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymized.
We share customer information only as described below and with Amazon.com, Inc. and its subsidiaries. We use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities and implement our user agreement with you ("User Agreement"); troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorisation, processing and verification services or with third parties for fraud screening purposes. Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement and other agreements; or protect the rights, property, or safety of Souq, our users or others. In the event of a sale of Souq.com FZ-LLC, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the Site or otherwise in relation to any such sale. We may share your personal information with our other group companies for the purposes outlined in this privacy policy. This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up-to-date. Additionally, information relating to items you are buying or selling will be displayed on the Site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission. We do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy. By registering on or using the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site. If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site. Additionally, we do use comments made by you about the Site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes. Your use of your and other users’ personal information.
Like many websites, the Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site. No spam or spoof emails
Protecting your personal information By providing us with personal information, you consent to the transfer of your personal information outside of the Kingdom of Saudi Arabia. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure. All personal information is encrypted. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.
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